Clear rules for your money.
This policy explains when a payment to WritOnline can be refunded, how to ask for a refund, and what cancelling means when plans never renew automatically.
Plans
You can ask for a full refund of a plan payment, including GST, within 7 days of the payment, provided fewer than 2 credits have been used from your wallet since that payment.
After 7 days, or once 2 or more credits have been used, the payment is not refundable. Your plan stays active until the end of the period you paid for.
When a plan refund is approved, the plan ends at once and your account moves to the Free plan. Top-up credits you bought separately are kept.
Top-up credits
A top-up is refundable in full, including GST, as long as none of its credits have been used. Once any credit from that top-up has been used, the top-up is not refundable.
When a top-up refund is approved, its credits are removed from your wallet.
Failed jobs
If a draft, translation, OCR or any other paid job fails, the credits it used are returned to your wallet automatically. Both the charge and the return appear in your credit history.
Credits returned this way stay in your wallet; they are not paid out as money.
Upgrades and plan changes
When you upgrade during a paid period, the unused part of what you paid is taken off the price of the new plan, so you never pay twice for the same days.
A lower plan bought during a paid period starts when the current period ends.
A refund of an upgrade payment follows the plan rules above.
Cancellation
Plans are prepaid and do not renew automatically, and we never set up automatic debits or mandates. There is nothing to cancel: if you do not renew, your plan ends at the end of the period you paid for and your account moves to the Free plan.
You can close your account at any time from your account settings or by writing to us.
How to ask for a refund
Open Billing, then Payments & invoices, and choose “Request a refund” next to the payment. You can also write to info@writonline.ai with your payment ID.
We review every request and reply within 2 working days.
When the money arrives
An approved refund goes back to the method you paid with, through our payment partner Razorpay. Banks usually take 5 to 7 working days to show it.
We issue a GST credit note for every refund, which you can download from Billing.
Duplicate or failed payments
If you are charged twice for the same order, or money leaves your account but your plan or credits do not appear, we detect it automatically and either activate your purchase or refund the payment in full. If you notice it first, write to us with the payment ID.