Instant, online, nothing to ship.
WritOnline is an online service. This policy explains how and when what you pay for is delivered to your account.
What we deliver
WritOnline sells access to an online service: subscription plans and credits used inside the WritOnline workspace at writonline.ai. No physical goods are shipped.
When it is delivered
A plan or top-up is activated in your account as soon as our payment partner confirms the payment, usually within a minute.
If your account does not show the purchase within 24 hours of a successful payment, write to info@writonline.ai with your payment ID and we will activate it or refund you in full.
A lower plan bought during a paid period is delivered when the current period ends, as shown before you pay.
Confirmation and invoice
We email a confirmation to the address on your account after every payment. Your tax invoice can be downloaded from Billing at any time.
Custom plans for chambers and firms
For plans agreed with our team, we send a secure payment link. The plan is activated on the account named in the agreement once the payment is confirmed.
Access
Your purchase is available whenever you sign in to WritOnline on the web. We aim to keep the service available at all times and announce planned maintenance in advance.